Emotional and Social Intelligence



If emotions are driving your reactions or those of your leadership team, the lack of discipline will be a barrier to building strong relationships and long-term success.

Emotionally intelligent people are skilled at bringing out the best in themselves and others, in responding strategically to challenging situations rather than reacting to them unproductively. This skill is the difference between average and outstanding performance in any organization.

Organizations benefit from emotionally and socially adept teams in a number of ways:

  • Enhanced productivity
  • Improved profitability
  • Boosted creativity
  • Superior camaraderie

Emotional intelligence can be learned. Susan can teach it.


Susan, accredited by the global management consulting firm, Korn Ferry Hay Group in Philadelphia, PA, as a practitioner in emotional and social intelligence, is adept in the use and teaching of this professionally-crucial soft skill.

Using the Emotional and Social Competency Inventory (ESCI), a unique online survey tool that assesses and measures emotional and social behaviors of employees, Susan can provide detailed and valuable feedback allowing organizations to focus their development efforts on the skills that deliver real performance improvements.

Susan is available for professional assessment and coaching in emotional and social intelligence of sales teams, customer service departments, leadership groups, and individuals.

Contact Susan today to schedule a consultation and assessment of your team’s emotional and social intelligence aptitude, and position your company for its best chance at success.